Delivery & Returns

Local Delivery Service

We are more than happy to deliver any item/s that you buy in our garden centre.  We do operate this service locally and not nationwide.  To see if we can deliver to you please call us on 01895 233844 and let us know your postcode.  A delivery charge will apply to all deliveries, the charge will be determined by postcode and size.

We can usually get your items to you quickly and we will always send a friendly delivery driver.  Please be aware that during our busy season (March - July) deliveries may not be available on the same day.  However, we will always strive to be as quick as possible and deliver on a day that suits you.

Local Bulk Deliveries

We classify `bulk` deliveries as bulk bags of topsoil/aggregate, large quantities of turf and very large plants etc.. Bulk bags of topsoil and aggregate will be delivered by our small tipper van and tipped.

Tipping Notes:

  • We always execute a `clean tip` on all bulk bags.  This means the top of the bag is tied so spillage on tipping is minimal.
  • We can only tip where it is possible (and safe) to reverse our van to.  We cannot tip over walls/hedges/obstacles etc.. So please plan an appropriate area for tipping before ordering.
  • The legal weight limit on our van restricts us to one bulk bag per trip.  Multiple trips will incur further delivery charges.
  • Call us on 01895 233844 for more info

Delivery to the rest of the UK Mainland

Certain suppliers do operate their own nationwide delivery service for their products.  That means you can order with us and the supplier will deliver the item/s to your door via their own delivery service.  We only choose suppliers who are good at doing this.  You can order with us over the phone and we will organise the order to be delivered to you.  Please note that we can only deliver to the billing address of the card used.

A large range of products from the below suppliers can be delivered direct to you

Alexander Rose (Garden Furniture)- To browse the 2014 Alexander Rose brochures please click here

Glencrest (Garden Furniture) - To browse the 2014 Glencrest brochure please click here to download the PDF
To order a Glencrest brochure to be posted to you (free of charge), please click here

Returns and Refunds

Smith`s Nurseries will be happy to issue a full refund for any item returned with a receipt, providing it is in its original packaging and within 28 days from purchase.

If you do not have the receipt as a proof of purchase then we will usually investigate the purchase ourselves.  If we are able to establish proof of purchase, then we may issue a credit note.  This is subject to the item being returned within 28 days from purchase and in its original packaging.  Unfortunately we cannot issue refunds of any kind without a receipt.

Notes on Returns:
- We cannot accept returns on turf in any circumstances
- We cannot accept returns on plants which have not been watered or cared for properly
- If a bulk item is delivered and then needs to be returned, an additonal pick-up charge may be applied.  In addition a re-stocking charge may be applied.

If you have any questions regarding delivery of purchases made in our Smith`s Nurseries store please call 01895 233844 or: Contact Us